Privacy Policy

Cancellations Policy

Canceling orders must be done in accordance with the Consumer Protection Law of 5741 -1981 (hereinafter: the “Consumer Protection Law”),including the regulations thereof, and after the Ordering Party, as defined in cohen’s apartment Terms and Conditions, has placed an order through the Website’s reservation system, and received the booking confirmation document.

Canceling orders of a disabled person, a veteran citizen, or a new immigrant:

1. 1. An Ordering Party, who is a disabled person in accordance to the Equal Rights for Persons with Disabilities Law, 1988, a veteran citizen (who is 65 years of age or above) or a new immigrant to Israel (one who has been granted an immigration certificate or a certificate of eligibility as a new immigrant from the Office of Immigration and Absorption, and five years have not passed since he has been granted the above), may cancel a reservation subject to compliance with the following conditions:
2. 2. Cancelation of a reservation shall be done within four months from the date the booking was made, or from the date of receipt of the booking confirmation document, or alternatively in accordance with Clauses 7.3 above, whichever is later, provided that the reservation order included a conversation (as well as via electronic communication) between Isrotel or any of its formal representatives and the Ordering Party, and provided that there are more than 7 days, that are not rest days, prior to the check-in date.
3. 3. Valid proof (by one of the means stated above) indicating the Ordering Party does in fact belong to one of the said sectors, shall be attached to the cancellation notice all in accordance to the Consumer Protection Law.

Cancellation orders for the rest of the population

In case of cancellation of a reservation, effected within14 days and up to 7 days before the date of accommodation regardless of the date of booking, the company will not charge a cancellation fee.

In case of cancellation of a reservation, effected within 7 days and up to 24 hours before the date of accommodation regardless of the period elapsed from the date of the reservation, the company or someone on its behalf will charge the user, using the credit card number provided to the company by the user, cancellation fee equal to 50%.

In case of cancellation of a reservation made less than 24 hours before the date of stay or in case of non-arrival at the hotel on the date determined by the reservation, the company, or someone on its behalf, will charge the user, using the credit card number given to the company by the user, cancellation fee 100% of value The total order.

The company may change the terms of the cancellation of orders from time to time.